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Insurance & Repairs

 

Chromebook Help & Support

If your Chromebook is damaged or not working, follow these steps to get it repaired quickly and efficiently.

What to Do

  1. Bring the Chromebook to the Media Center.
    • The tech team will assess the issue to determine:
      • Manufacturer’s defect
      • Accidental damage (covered by insurance)
      • In-house repair or if it needs to be sent to the Repair Depot
      • Intentional damage

Accidental vs. Intentional Damage

Accidental Damage

  • Covered by insurance with a $25 repair fee (payable upfront).

Intentional Damage or Loss

  • Not covered by insurance.
  • Students must purchase a replacement Chromebook from SJR for $600.
  • Intentional acts may result in disciplinary action.

Examples of Intentional Damage:

  • Purposeful destruction or misuse of the Chromebook.

Repair Process & Timeline

  1. Pay the $25 repair fee (cash, check, or credit) before a claim is filed.
  2. A claim is filed with Worth Group, and a FedEx label is sent via email.
  3. The Chromebook is shipped to the Repair Depot in Stillwater, OK.
  4. Repairs typically take 7-10 business days (delays possible due to supply chain issues).
  5. Upon return, the device is:
    • Inspected by SJR staff.
    • Re-enrolled in school software if needed.
    • Ready for pick-up.

Important: Claims will not be filed, and Loaners will not be issued until the $25 fee is paid.

Loaner Chromebook Policy

Forgotten or Uncharged Chromebooks

  • Borrow a Loaner for the day by visiting the Media Center before First Period (8:10 AM).

Chromebooks Under Repair

  • Borrow an overnight Loaner for the duration of the repair.

How It Works:

  1. Bring the damaged Chromebook to the Media Center (before or after school).
  2. Report how the damage occurred.
  3. Pay the $25 repair fee.
  4. Borrow a Loaner until the Chromebook is returned from repair.

Loaner Rules:

  • Return the Loaner once repairs are complete.
  • Damage to Loaner: Minimum $25 repair fee.
  • Lost Loaner: Replacement cost of $475.

Summer Repairs

  • Damaged Chromebooks can be dropped off at the Main Office with a $25 check payable to SJR.
  • Repairs may not be completed until September.

Insurance Policy

  • All SJR Chromebooks include 4 years of accidental damage coverage.
  • Repair Fee: $25 per claim.
  • Exclusions: Battery replacement is not covered.

Replacement Costs

  • Chromebook: $475
  • Power Cord: $40
  • Case: $30

Tech Tips for Chromebook Care

  1. Use Authorized Chargers Only

    • Unapproved chargers may damage the battery and void the warranty.

  2. Avoid Extreme Temperatures

    • Do not leave Chromebooks in hot or cold conditions.
    • Allow a cold Chromebook to warm up before powering it on.

  3. Chromebooks Are School Tools

    • Do not use your Chromebook to charge phones or other devices.

Need Help?

Visit the Media Center or contact the Technology Team for support. We are here to keep your Chromebook—and your learning—running smoothly!